Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.
The items will usually be shipped out next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days within US, depending on your destination and the shipping carrier. For international orders contat us for more details. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 18 business days have the option to choose order cancellations or partial refunds. Please see return policy for more details.
When encountering with force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.
We take every reasonable precaution to ensure that products are not damaged, If the item is damaged in transit, please immediately contact us at sales@flexmotiongear.com within 3 business days after receiving shipping. Note any visible damages and be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
Product Returns:
By using our website you can be sure of consistent, world-class home products that meet the highest global quality and safety, delivered in spec and on time. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed and undamaged and all packaging, labels and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items and any items marked as “final sale” are not eligible for partial refunds, exchanges, or returns. All sales are final.
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. If you are unsatisfied for any reason with your purchase, you can initiate a return or exchange up to 90 days from the date of delivery. For all eligible returns, item(s) must be unused and undamaged and labels and tags must remain intact and returned in their original packaging. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please email us at sales@flexmotiongear.com stating your reason of return and attach images/video of the product. Once your request is approved, we may request the tracking numbers of your item(s).
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your the original method of payment. Please note that all refunds are processed within 3 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service
Order Cancellations
Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 24 hours to receive a full refund.
Contact us via sales@flexmotiongear.com to have your order cancelled immediately. Please provide the order details, including order number, receiver’s name and/or email address. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3 business days.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance for any of the following returned reasons, so we can anticipate that return.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem, please contact us at sales@flexmotiongear.com before returning the item.
Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you free-of-charge return shipping label. After receiving your returned item, please send us an email to sales@flexmotiongear.com indicating your order details. We will, upon request, send you the correct item or issue the full refund.
Item Damaged during Transit:
In the unlikely event your item arrives to you in less than perfect condition, please reject the delivery immediately and get in touch with us at sales@flexmotiongear.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or video of the defective product.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at sales@flexmotiongear.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. Process will take 7 days until a formal confirmation can be received from the shipping company.
